Understand our cancellation and refund terms for fresh bakery products.
Welcome to Cake N Bake, Ayodhya. We take great care in preparing and delivering fresh cakes, desserts and other bakery products for your special occasions. Since our products are freshly prepared, perishable and often customized according to customer requirements, our cancellation and refund terms are subject to the conditions mentioned below. By placing an order through our website, phone, WhatsApp or other available ordering channels, you agree to the terms of this Refund & Cancellation Policy.
Customers may request cancellation of an order by contacting Cake N Bake as soon as possible after placing the order.
If you wish to cancel your order, please contact us through our official customer support channel and provide:
Our team will check the order status and confirm whether cancellation is possible.
Important: Simply sending a cancellation request does not automatically mean that the order has been cancelled. Cancellation will be considered confirmed only after receiving confirmation from Cake N Bake.
If an order is cancelled before the cake or bakery product has entered the preparation/customization stage, Cake N Bake may approve the cancellation. Where applicable, the eligible refund will be processed according to the payment method and applicable refund terms.
Once preparation, baking, decoration, customization or packaging has started, cancellation may not be accepted because the product is prepared specifically for the customer. This may particularly apply to:
In such cases, the advance or payment may be non-refundable, subject to the specific circumstances and order status.
For same-day, urgent or short-notice orders, cancellation options may be limited because the preparation process may begin shortly after order confirmation. Once the order has entered preparation, cancellation may not be possible. Customers are therefore requested to confirm all order details carefully before placing same-day or urgent orders.
Customized cakes require special preparation based on the customer's requirements. Once customization has started, cancellation or refund may not be available. This includes customization involving:
Customers should carefully review the design, spelling, date, time and other order details before confirming the order.
A refund may be considered in situations such as:
Refund eligibility will be determined based on the individual circumstances of the order.
Refunds may not be provided in situations including, but not limited to:
We take reasonable care to ensure that every order is properly prepared, packed and delivered. If you receive:
please contact Cake N Bake customer support as soon as possible after delivery. For verification, we may request:
After reviewing the issue, Cake N Bake may offer an appropriate resolution such as replacement, correction or refund, depending on the circumstances.
If money has been deducted from your bank account, card, UPI or other payment method but the order was not successfully created, please contact us with the payment details. In case of a verified duplicate payment, the additional eligible amount may be refunded after verification.
The actual time taken for the amount to appear in your account may depend on the payment gateway, bank or payment service provider.
Once a refund is approved by Cake N Bake:
Cake N Bake does not control the processing time of the customer's bank or payment service provider.
The refund amount will depend on:
Where applicable, non-refundable charges may be deducted from the refund amount.
If you want to change your:
please contact us as early as possible. Changes can only be accepted if the order has not entered a stage where modification is no longer practical. Additional charges may apply for certain modifications.
If you believe there is a genuine quality issue with your order, please contact us promptly after delivery. Our team may review the complaint based on:
A refund, replacement or other resolution will be provided only after the issue is reviewed and approved as eligible.
Customers are responsible for providing accurate information at the time of ordering, including:
Cake N Bake will not be responsible for errors resulting from incorrect information provided by the customer.
To request a cancellation or refund, contact Cake N Bake through our official customer support channel. Please provide:
Order ID:
Customer Name:
Mobile Number:
Order Date:
Delivery Date:
Reason for Cancellation/Refund:
Payment Details, if applicable:
Our team will review the request and communicate the applicable resolution.
Cakes, pastries and other bakery products are generally perishable items and are prepared for consumption within a limited period. For hygiene, freshness and food-safety reasons, delivered bakery products generally cannot be returned like ordinary non-perishable products. Customers should inspect the order promptly after delivery and contact us immediately if there is a genuine issue with the product.
Cake N Bake reserves the right to update or modify this Refund & Cancellation Policy from time to time. Any updated policy will be published on this page with the revised Last Updated date. Customers are encouraged to review this page before placing an order.
If you have any questions regarding cancellation, refunds or order-related issues, please contact us:
Business Name: Cake N Bake
Location: Ayodhya, Uttar Pradesh, India
Phone/WhatsApp: +91 8303628452
Email: cakenbakebypriya1970@gmail.com
Website: https://www.cakenbakeayodhya.com/
For faster assistance, please keep your Order ID ready when contacting our support team.
Cake N Bake aims to provide fresh, quality bakery products and a smooth ordering experience. Because cakes are freshly prepared and many orders are customized for specific occasions, customers are requested to carefully verify their order details before completing the purchase. This policy should be read together with our Terms & Conditions, Privacy Policy and Delivery Policy.
Last Updated: 19 August 2026